Refund & Return Policy

Our Commitment

At Kuhailan, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds according to the policy below.

Return Eligibility

Timeframe

You have 14 days from the date of delivery to initiate a return.

Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in the same condition as received
• Items must be in their original packaging with all tags attached
• Proof of purchase (order number or receipt) must be provided
• Items must not be damaged due to misuse or wear

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Items marked as "Final Sale"
• Gift cards
• Hygiene-sensitive products (if opened or used)

How to Initiate a Return

To start a return:

1. Contact us at Hello@kuhailan.ae or WhatsApp +971 54 287 6619
2. Provide your order number and reason for return
3. We'll send you return instructions and a return authorization number
4. Pack the item securely in its original packaging
5. Ship the item to the address provided

Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

• The item received was defective or damaged
• We sent the wrong item
• There was an error on our part

Shipping Recommendations

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Refund Process

Inspection

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

Approved Refunds

If approved:

• Refunds will be processed to your original payment method
• Processing time: 5-10 business days
• You will receive an email confirmation
• Original shipping costs are non-refundable (unless the return is due to our error)

Partial Refunds

Partial refunds may be granted for:

• Items with obvious signs of use
• Items not in original condition or missing parts
• Items returned more than 14 days after delivery

Exchanges

We currently do not offer direct exchanges. If you need a different size or color:

1. Return the original item following our return process
2. Place a new order for the desired item

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We'll arrange for a replacement or full refund
• Return shipping will be covered by us

Wrong Item Received

If you receive the wrong item:

• Contact us immediately
• We'll arrange for the correct item to be sent
• Return shipping for the wrong item will be covered by us

Late or Missing Refunds

If you haven't received your refund after 10 business days:

1. Check your bank account again
2. Contact your credit card company (processing may take time)
3. Contact your bank
4. If you've done all of this and still haven't received your refund, contact us at Hello@kuhailan.ae

Sale Items

Sale items are eligible for return unless marked as "Final Sale." Refunds for sale items will be for the sale price paid.

Contact Us

For any questions about returns or refunds, please contact us:

• Email: Hello@kuhailan.ae
• WhatsApp: +971 54 287 6619