Shipping Policy

Shipping Overview

At Kuhailan, we strive to deliver your orders quickly and safely. This Shipping Policy outlines our shipping methods, delivery times, and costs.

Shipping Locations

Domestic Shipping (UAE)

We ship to all Emirates within the United Arab Emirates:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

International Shipping

We currently ship to select GCC countries. International shipping availability and rates will be displayed at checkout.

Shipping Methods & Delivery Times

Standard Shipping (UAE)

• Delivery Time: 2-4 business days
• Cost: AED 25
• Free Shipping: On orders over AED 200

Express Shipping (UAE)

• Delivery Time: 1-2 business days
• Cost: AED 40
• Available for: Dubai, Abu Dhabi, and Sharjah

Same-Day Delivery (Dubai Only)

• Delivery Time: Same day (if ordered before 2 PM)
• Cost: AED 50
• Available for: Select areas in Dubai

Processing Time

Orders are typically processed within 1-2 business days. Processing time is separate from shipping time and includes:

• Order verification
• Quality check
• Packaging
• Handover to courier

Business Days

Business days are Saturday through Thursday, excluding UAE public holidays.

Order Tracking

Once your order ships, you will receive:

• Email confirmation with tracking number
• SMS notification with tracking link
• Real-time tracking updates

You can track your order by:

• Clicking the tracking link in your email/SMS
• Visiting your account on our website
• Contacting our customer service

Shipping Costs

Free Shipping

Enjoy free standard shipping on:

• Orders over AED 200 within UAE
• Special promotional periods (announced on website)

Shipping Cost Calculation

Shipping costs are calculated based on:

• Delivery location
• Shipping method selected
• Order weight and dimensions

Final shipping cost will be displayed at checkout before payment.

Delivery Process

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect addresses.

Delivery Attempts

Our courier will make up to 3 delivery attempts. If delivery is unsuccessful:

• You'll be contacted via phone/SMS
• Package may be held at local courier facility
• Additional fees may apply for re-delivery

Signature Required

For high-value orders (over AED 500), signature confirmation may be required upon delivery.

Delays and Issues

Potential Delays

Delivery may be delayed due to:

• Extreme weather conditions
• Public holidays
• Customs clearance (international orders)
• Incorrect or incomplete address
• Recipient unavailability

Lost or Damaged Packages

If your package is lost or arrives damaged:

1. Contact us immediately at Hello@kuhailan.ae
2. Provide your order number and photos (if damaged)
3. We'll investigate with the courier
4. Replacement or refund will be issued if confirmed

International Shipping

Customs and Duties

For international orders:

• Customs fees and import duties are the responsibility of the recipient
• Delivery times may vary based on customs clearance
• We are not responsible for customs delays or fees

Restricted Items

Some items cannot be shipped internationally due to customs restrictions. These will be indicated at checkout.

Order Modifications

Before Shipping

To modify your order before it ships:

• Contact us immediately via email or WhatsApp
• Provide your order number
• We'll do our best to accommodate changes

After Shipping

Once an order has shipped, it cannot be modified. You may refuse delivery or follow our return process once received.

Undeliverable Packages

If a package is returned to us as undeliverable:

• We'll contact you to arrange re-delivery
• Additional shipping fees may apply
• If no response within 7 days, a refund will be issued minus shipping costs

Contact Us

For shipping inquiries or issues:

• Email: Hello@kuhailan.ae
• WhatsApp: +971 54 287 6619
• Hours: Saturday - Thursday, 9 AM - 9 PM | Friday, 2 PM - 10 PM